Full Time Budapest, Magyarország Post Date: June 30, 2017 Shortlist Apply with Linkedin Apply with Facebook Apply Now Job Description Key responsibilities: ●Daily control, management and coordination of the remotely working multilingual agent teams ●Service Delivery preparation including scheduling, scripts and training materials ●Handling escalations, providing advice on occurring issues and taking initiative to develop the project ●Facilitation of the design, implementation and resolution of complex business issues collaborating with Service Delivery Director ●Active participation in various internal and client meetings/conference calls/journeys (Travel time: 0-20%) ●Meeting and exceeding customer expectations by managing relations with client representatives of France, Germany, Italy, Switzerland & Kuwait ●Providing training & integration sessions, feedback, guidance & support to all assigned contact center agents ●Performance & community management of the assigned agent teams ●Preparing reports, quality indicators and presentations on a regular basis Requirements: ●College or University degree ●Advanced level of English ●Demonstrated experience in a Service Delivery/Project Management function, including solid experience of dealing with Customers and internal teams ●Proficiency in Microsoft Office Suite and Online applications; technology acumen ●Excellent verbal and written communication skills ●Project Management skills: ability to manage multiple, complex, on-going tasks and projects in a timely manner ●Leadership skills: ability to coach, challenge and build high performing teams ●Understanding of business drivers; entrepreneurial by nature with a strong sense of ownership ●Knowledge of German/French/Italian/Hungarian language is an advantage ●Customer Service/Contact center experience is an advantage Location: ●Budapest, Hungary, 9th district Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve ourselves so that we can better support our clients. If you have a dynamic nature, would like to develop at a fast growing company and you thrive under pressure, you are a great fit for our team! 9486 Share Related Jobs (8) Loving Child Caregiver in Private Home on August 23, 2018 Full Time NURSES / NURSING ASSISTANTS on July 22, 2017 Full Time NIGHT NURSES on July 22, 2017 Full Time LIVE-IN CARERS on July 22, 2017 Full Time Class 2 Multidrop Drivers (‘C’ Licence) on July 22, 2017 Full Time CLASS 1 HGV Drivers on July 22, 2017 Full Time DOMICILIARY CARERS on July 22, 2017 Full Time CONSTRUCTION OPERATIVES on July 22, 2017 Freelance Offerd Salary 0- $5,000 Career Level Manager Experience 3 Years Gender Both Qualification Diploma Inernational Project Manager Service Delivery Unit View all Jobs 0036306399732 [email protected] www.cloudagents.com Safety Information Safety Tips for Candidate Far much that one rank beheld bluebird after outside ignobly allegedly more when oh arrogantly vehement irresistibly fussy penguin insect additionally wow absolutely crud meretriciously. Safety Tips for Candidate Far much that one rank beheld bluebird after outside ignobly allegedly more when oh arrogantly vehement irresistibly fussy penguin insect additionally wow absolutely crud meretriciously.