Inernational Project Manager Service Delivery Unit

Job Description

Key responsibilities:

●Daily control, management and coordination of the remotely working multilingual agent teams

●Service Delivery preparation including scheduling, scripts and training materials

●Handling escalations, providing advice on occurring issues and taking initiative to develop the project

●Facilitation of the design, implementation and resolution of complex business issues collaborating with Service Delivery Director 

●Active participation in various internal and client meetings/conference calls/journeys (Travel time: 0-20%) 

●Meeting and exceeding customer expectations by managing relations with client representatives of France, Germany, Italy, Switzerland & Kuwait

●Providing training & integration sessions, feedback, guidance & support to all assigned contact center agents

●Performance & community management of the assigned agent teams

●Preparing reports, quality indicators and presentations on a regular basis

Requirements:

●College or University degree

●Advanced level of English

●Demonstrated experience in a Service Delivery/Project Management function, including solid experience of dealing with Customers and internal teams

●Proficiency in Microsoft Office Suite and Online applications; technology acumen

●Excellent verbal and written communication skills

●Project Management skills: ability to manage multiple, complex, on-going tasks and projects in a timely manner

●Leadership skills: ability to coach, challenge and build high performing teams

●Understanding of business drivers; entrepreneurial by nature with a strong sense of ownership

●Knowledge of German/French/Italian/Hungarian language is an advantage

●Customer Service/Contact center experience is an advantage

Location:

●Budapest, Hungary, 9th district

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve ourselves so that we can better support our clients. If you have a dynamic nature, would like to develop at a fast growing company and you thrive under pressure, you are a great fit for our team!

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